Hospitality in Customer Service: Lessons from Japanese Omotenashi
(cba-gbl.com)
What makes a customer feel genuinely cared for?
What makes a customer feel genuinely cared for?
UK workers must keep all customer tips under new law
(bbc.co.uk)
Staff must be given 100% of tips from customers under a new law which bans businesses from withholding gratuity payments.
Staff must be given 100% of tips from customers under a new law which bans businesses from withholding gratuity payments.