Hacker News with Generative AI: Customer Service

How Can a Major Bank Like Capital One Be Offline for 24 Hours? (nbcnews.com)
Capital One said an unspecified technical issue was hampering customer account access Thursday, as some users reported issues with direct deposits.
Banking, Technology, Outage, Customer Service
18 points by wierdstuff 1 day ago | 15 comments
Ask HN: How can X suspend paid accounts without explanation? (ycombinator.com)
Recently X suspended my account without any reason (no spam, offensive content, etc) and after charging me for the entire year upfront.
Social Media, Customer Service, Payment Issues, Account Suspensions
10 points by santa_boy 1 day ago | 12 comments
Sonos CEO Leaving After Botched App Revamp Led to Customer Revolt (bloomberg.com)
Sonos Inc. Chief Executive Officer Patrick Spence is leaving after eight years in the job, a move that follows a botched app revamp that upset customers and stymied growth.
Business, Technology, Leadership, Consumer Products, Customer Service
6 points by pyrophoenix 5 days ago | 3 comments
Stop Trying to Schedule a Call with Me (matduggan.com)
One of the biggest hurdles for me when trying out a new service or product is the inevitable harassment that follows.
Productivity, Customer Service, Opinion
581 points by birdculture 6 days ago | 198 comments
FTC Orders H&R Block to Pay $7M and Overhaul Advertising and Customer Service (ftc.gov)
FTC, Lawsuits, Advertising, Consumer Protection, Customer Service
4 points by impish9208 9 days ago | 0 comments
Iwantmydomain.com randomly refunded all of my domains and locked me out (ycombinator.com)
This is a heads up to stay away from this shady company. Yesterday evening I saw a bunch of refund emails come through for every domain I hold with them. I tried to login to my account to see what was going on and I was locked out!
Domain Registrars, Customer Service, Security, Online Services
45 points by mdatelle 22 days ago | 17 comments
Google ads appeal process is broken? (ycombinator.com)
Hi there HN. I'm posting this in case anybody who has a Google contact or works at Google themselves would be able to help.
Google Ads, Advertising, Customer Service, Business
21 points by growthwtf 39 days ago | 0 comments
Hospitality in Customer Service: Lessons from Japanese Omotenashi (cba-gbl.com)
What makes a customer feel genuinely cared for?
Customer Service, Hospitality, Japan, Culture, Business
5 points by athousandsteps 39 days ago | 0 comments
AI is making Philippine call center work more efficient, for better and worse (restofworld.org)
“Thank you for calling. … You’re speaking with Renzo. This call may be recorded for — uhm — this call may be re—” Renzo Bahala, a customer service agent for a U.S. credit card company, breaks his monologue. If he were at work, he would’ve earned a demerit.
Artificial Intelligence, Philippines, Customer Service, Labor
4 points by pitt1980 43 days ago | 0 comments
Tip pressure might work in the moment, but customers are less likely to return (theconversation.com)
Have you ever hesitated at the register, uncomfortable as an employee watched you choose a tip? It’s not just you. The rise of digital tipping systems – from point-of-sale devices held by employees to countertop screens that clearly display your selection – is changing the dynamics of tipping, often in ways that make customers feel scrutinized.
Customer Service, Tipping, Technology, Consumer Behavior
84 points by gnabgib 46 days ago | 182 comments
ISPs say their "excellent customer service" is why users don't switch providers (arstechnica.com)
Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements. They also claim ISPs face so much competition that market forces require providers to treat their customers well or lose them to competitors.
Customer Service, Regulation, Competition
186 points by alsetmusic 52 days ago | 132 comments
Amazon won't accept written communication (ycombinator.com)
We had a bad time with Amazon yesterday, and I can't reach them to tell them about it.
Customer Service, Amazon, Communication
80 points by ccleve 55 days ago | 69 comments
Tell HN: Using Anthropic is risky. They just banned our company without warning (ycombinator.com)
This is as old as time now. We get banned by these massive operations and we have no recourse but to cry for help on HN.<p>Anthropic just banned my company without warning[1] leaving thousands of users high and dry. The only way to contact them is by filling out a Google Form. Has anybody had any experience with this situation? I'd appreciate any help.<p>[1] https://x.com/NariBuildsStuff/status/1859759476133491051
Artificial Intelligence, Business, User Experience, Social Media, Customer Service
19 points by ent101 57 days ago | 27 comments
Apple courier (Uber Eats) stole 2 MacBooks - Apple will not help (macrumors.com)
Apple courier (UberEats) stole 2 MacBooks I ordered. Apple will not help.
Apple, Theft, Customer Service, Delivery Services
15 points by johnmaguire 57 days ago | 6 comments
Show HN: OnAir – create link, receive calls (onair.io)
Zero-friction customer calls.
Show HN, Web Development, Software, Customer Service
263 points by bigmicro 64 days ago | 107 comments
I Lost $210 to a Stripe Dispute Despite Proof (zarar.dev)
I lost a Stripe dispute of USD $210 because the customer that purchased tickets from my site used an email that he claimed to his bank was not his.
Stripe, Disputes, Online Payments, E-commerce, Customer Service
56 points by recroad 67 days ago | 49 comments
Apple courier may have stolen 2 MacBooks, ... Apple is not going to help (macrumors.com)
Ordered 2 Macbooks for $2500 from Apple (Canada). Paid for their same day delivery service which they use Uber for and it says delivered but it wasn't. Driver stole them or he delivered to the wrong person that stole them.
Theft, Apple, Customer Service, Delivery
146 points by Toutouxc 68 days ago | 117 comments
Apple Dev account problem taking 2 months to resolve? (ycombinator.com)
I've had an Apple developer account since March 2024.
Customer Service, Technical Issues
15 points by connectsca 73 days ago | 2 comments
Ask HN: Namecheap charged my card, didn't deliver, then upped the price (ycombinator.com)
Buyer beware if you're looking to purchase a domain on Namecheap.
Domain Names, Customer Service, Online Services
91 points by paige_d 84 days ago | 35 comments
Tokyo looks to protect service staff from customers who are not so cool (ft.com)
Customer Service, Japan, Society, Labor, Business
49 points by CaliforniaKarl 97 days ago | 47 comments
Why is Google Workspace tech support so bad? (ycombinator.com)
Sorry for the rant, I know "corporate SaaS support isn't built to actually help people, and their staff isn't set up to succeed" isn't super original, I'm just baffled about the obviousness of all.
Customer Service, Google Workspace, Software Support
22 points by tepehuani 102 days ago | 10 comments
Hot Take: Don'T provide incident resolution estimates (firehydrant.com)
Providing incident resolution times to customers is an unneeded stress for responders with very little gain.
Customer Service, Incident Management, Stress, Software Development
13 points by vinnyglennon 103 days ago | 20 comments
People, Not Robots: Bringing the Humanity Back to Customer Support (medium.com)
Good help is hard to find. I dread calling the credit card company, the phone company, any service provider, including and maybe especially SaaS companies. I anticipate talking to someone who is poorly trained, under-paid, powerless, and miserable. I anticipate their frustration rubbing off on me. I anticipate arguing to get my needs met. And that’s if I can even get a real human to talk to me.
Customer Service, Technology, Human Resources, User Experience
6 points by blueridge 104 days ago | 0 comments
Bank of America is down: Customers report widespread outage (cnn.com)
Banking, Technology, Business, Customer Service
11 points by Element_ 107 days ago | 0 comments
My HP Warranty RMA Experience (ycombinator.com)
TL;DR: I bought a computer last year September, it broke down this year January. I have been working with HP since then, by waiting for parts to come in or having HP certified third party technicians come to my apartment 5 separate times. HP sent me 3 seperate computers, all downgrades that I returned except for the last one, and now HP has closed my case, despite me sending in timestamped photos and offering to video call.
Customer Service, Technical Support, HP, Warranty, Computers
4 points by banana-boat 111 days ago | 8 comments
Bad service is a sign of a better world (economistwritingeveryday.com)
I’ve been hearing more grumbling about bad service in restaurants than usual, bundled with a growing nostalgia for when service was “better”. This could, of course, be simply a sign that my cohort and I continue to rise in age, but let’s put aside healthy skepticism for a moment and accept this observation at face value. What if service in restaurants, hospitality, etc is, in fact, lower in quality than it was one or two decades ago?
Customer Service, Social Trends, Nostalgia
10 points by paulpauper 112 days ago | 0 comments
Sonos Botched an App and Infuriated Its Customers (bloomberg.com)
Ignoring “tech debt,” disregarding employee warnings and cutting costs combined to create a crisis that the high-end audio company is still struggling to recover from.
Customer Service, Business, Technology, Software
10 points by ianrahman 116 days ago | 2 comments
When You Call a Restaurant, You Might Be Chatting with an AI Host (wired.com)
A pleasant female voice greets me over the phone. “Hi, I’m an assistant named Jasmine for Bodega,” the voice says. “How can I help?”
Artificial Intelligence, Restaurants, Customer Service
14 points by rntn 118 days ago | 23 comments
Show HN: Free Chrome extension to bring your knowledge base where your work is (helpcenter.io)
Your knowledge base is only as valuable as how easily it can be reached. Have you ever found yourself endlessly toggling between your email client and your knowledge base, hunting down information, and searching for that one article that could resolve your customer’s issue? This constant back-and-forth can be time-consuming and frustrating, pulling you away from what really matters—providing the excellent service your customers deserve.
Chrome Extensions, Knowledge Management, Productivity, Customer Service
7 points by ivanpenchev 120 days ago | 2 comments
Using Security Engineering to Prevent Phishing – Doyensec (doyensec.com)
Recently Doyensec was hired by a client offering a “Communication Platform as a Service”. This platform allows their clients to craft a customer service experience and to communicate with their own customers via a plethora of channels: email, web chats, social media and more.
Security Engineering, Phishing, Customer Service, Communication Platforms
3 points by tony-ds 121 days ago | 1 comments