I Lost $210 to a Stripe Dispute Despite Proof
(zarar.dev)
I lost a Stripe dispute of USD $210 because the customer that purchased tickets from my site used an email that he claimed to his bank was not his.
I lost a Stripe dispute of USD $210 because the customer that purchased tickets from my site used an email that he claimed to his bank was not his.
Apple courier may have stolen 2 MacBooks, ... Apple is not going to help
(macrumors.com)
Ordered 2 Macbooks for $2500 from Apple (Canada). Paid for their same day delivery service which they use Uber for and it says delivered but it wasn't. Driver stole them or he delivered to the wrong person that stole them.
Ordered 2 Macbooks for $2500 from Apple (Canada). Paid for their same day delivery service which they use Uber for and it says delivered but it wasn't. Driver stole them or he delivered to the wrong person that stole them.
Apple Dev account problem taking 2 months to resolve?
(ycombinator.com)
I've had an Apple developer account since March 2024.
I've had an Apple developer account since March 2024.
Ask HN: Namecheap charged my card, didn't deliver, then upped the price
(ycombinator.com)
Buyer beware if you're looking to purchase a domain on Namecheap.
Buyer beware if you're looking to purchase a domain on Namecheap.
Why is Google Workspace tech support so bad?
(ycombinator.com)
Sorry for the rant, I know "corporate SaaS support isn't built to actually help people, and their staff isn't set up to succeed" isn't super original, I'm just baffled about the obviousness of all.
Sorry for the rant, I know "corporate SaaS support isn't built to actually help people, and their staff isn't set up to succeed" isn't super original, I'm just baffled about the obviousness of all.
Hot Take: Don'T provide incident resolution estimates
(firehydrant.com)
Providing incident resolution times to customers is an unneeded stress for responders with very little gain.
Providing incident resolution times to customers is an unneeded stress for responders with very little gain.
People, Not Robots: Bringing the Humanity Back to Customer Support
(medium.com)
Good help is hard to find. I dread calling the credit card company, the phone company, any service provider, including and maybe especially SaaS companies. I anticipate talking to someone who is poorly trained, under-paid, powerless, and miserable. I anticipate their frustration rubbing off on me. I anticipate arguing to get my needs met. And that’s if I can even get a real human to talk to me.
Good help is hard to find. I dread calling the credit card company, the phone company, any service provider, including and maybe especially SaaS companies. I anticipate talking to someone who is poorly trained, under-paid, powerless, and miserable. I anticipate their frustration rubbing off on me. I anticipate arguing to get my needs met. And that’s if I can even get a real human to talk to me.
My HP Warranty RMA Experience
(ycombinator.com)
TL;DR: I bought a computer last year September, it broke down this year January. I have been working with HP since then, by waiting for parts to come in or having HP certified third party technicians come to my apartment 5 separate times. HP sent me 3 seperate computers, all downgrades that I returned except for the last one, and now HP has closed my case, despite me sending in timestamped photos and offering to video call.
TL;DR: I bought a computer last year September, it broke down this year January. I have been working with HP since then, by waiting for parts to come in or having HP certified third party technicians come to my apartment 5 separate times. HP sent me 3 seperate computers, all downgrades that I returned except for the last one, and now HP has closed my case, despite me sending in timestamped photos and offering to video call.
Bad service is a sign of a better world
(economistwritingeveryday.com)
I’ve been hearing more grumbling about bad service in restaurants than usual, bundled with a growing nostalgia for when service was “better”. This could, of course, be simply a sign that my cohort and I continue to rise in age, but let’s put aside healthy skepticism for a moment and accept this observation at face value. What if service in restaurants, hospitality, etc is, in fact, lower in quality than it was one or two decades ago?
I’ve been hearing more grumbling about bad service in restaurants than usual, bundled with a growing nostalgia for when service was “better”. This could, of course, be simply a sign that my cohort and I continue to rise in age, but let’s put aside healthy skepticism for a moment and accept this observation at face value. What if service in restaurants, hospitality, etc is, in fact, lower in quality than it was one or two decades ago?
Sonos Botched an App and Infuriated Its Customers
(bloomberg.com)
Ignoring “tech debt,” disregarding employee warnings and cutting costs combined to create a crisis that the high-end audio company is still struggling to recover from.
Ignoring “tech debt,” disregarding employee warnings and cutting costs combined to create a crisis that the high-end audio company is still struggling to recover from.
When You Call a Restaurant, You Might Be Chatting with an AI Host
(wired.com)
A pleasant female voice greets me over the phone. “Hi, I’m an assistant named Jasmine for Bodega,” the voice says. “How can I help?”
A pleasant female voice greets me over the phone. “Hi, I’m an assistant named Jasmine for Bodega,” the voice says. “How can I help?”
Show HN: Free Chrome extension to bring your knowledge base where your work is
(helpcenter.io)
Your knowledge base is only as valuable as how easily it can be reached. Have you ever found yourself endlessly toggling between your email client and your knowledge base, hunting down information, and searching for that one article that could resolve your customer’s issue? This constant back-and-forth can be time-consuming and frustrating, pulling you away from what really matters—providing the excellent service your customers deserve.
Your knowledge base is only as valuable as how easily it can be reached. Have you ever found yourself endlessly toggling between your email client and your knowledge base, hunting down information, and searching for that one article that could resolve your customer’s issue? This constant back-and-forth can be time-consuming and frustrating, pulling you away from what really matters—providing the excellent service your customers deserve.
Using Security Engineering to Prevent Phishing – Doyensec
(doyensec.com)
Recently Doyensec was hired by a client offering a “Communication Platform as a Service”. This platform allows their clients to craft a customer service experience and to communicate with their own customers via a plethora of channels: email, web chats, social media and more.
Recently Doyensec was hired by a client offering a “Communication Platform as a Service”. This platform allows their clients to craft a customer service experience and to communicate with their own customers via a plethora of channels: email, web chats, social media and more.
The Department of Everything – Dispatches from the telephone reference desk
(hedgehogreview.com)
From 1984 to 1988, I worked in the Telephone Reference Division of the Brooklyn Public Library. My seven or eight colleagues and I spent the days (and nights) answering exactly such questions.
From 1984 to 1988, I worked in the Telephone Reference Division of the Brooklyn Public Library. My seven or eight colleagues and I spent the days (and nights) answering exactly such questions.
Tell HN: Stripe Link closed my account without explanation
(ycombinator.com)
After I contacted their support, they just wrote:<p><pre> Upon careful review, we are unable to onboard you at this time. We're sorry for the inconvenience, but your account has been deactivated, and you will no longer be able to use your Link account.
After I contacted their support, they just wrote:<p><pre> Upon careful review, we are unable to onboard you at this time. We're sorry for the inconvenience, but your account has been deactivated, and you will no longer be able to use your Link account.
Ask HN: How to transcribe a couple thousand calls per day?
(ycombinator.com)
We have tried Microsoft Speech Service and found it to be way too complicated.
We have tried Microsoft Speech Service and found it to be way too complicated.