Hacker News with Generative AI: Business Practices

HP deliberately adds 15 minutes waiting time for telephone support calls (theregister.com)
HP is trying to force consumer PC and print customers to use digital support channels by setting a minimum 15-minute wait time for anyone that phones the call center to get answers to troublesome queries.

Customer Service, Business Practices, Technology, HP

50 points by bikenaga 1 day ago | 26 comments

Google Quality Issues: Harmful to Consumers and Possibly Intentional (wallethub.com)
Google is the portal to the internet for millions of people, serving not just as the bridge between searchers and information but also increasingly positioning itself as the final destination, pushing owned and operated properties and features on users.

Google, Search Engines, Consumer Protection, Business Practices

9 points by freediver 2 days ago | 3 comments

Making a live-mode test payment to yourself = a payment processor ToS violation? (ycombinator.com)
To me it seemed like common sense that before you push the thing into the real world, no matter how much testing you do, you'd fire a couple test payments on the live version.

Payment Processing, Software Development, Business Practices

19 points by king_of_goats 26 days ago | 42 comments

Canon wants us to pay for using our own camera as a webcam (romanzipp.com)
Companies squeezing every last penny out of their customers is no news. And Canon is no stranger.

Webcams, Cameras, Technology, Business Practices

1051 points by romanzipp 35 days ago | 648 comments

Popular browser extension Honey accused of shady business practices (snopes.com)
A viral video alleged that the coupon-finding browser extension is a scam.

Browser Extensions, Business Practices, Consumer Protection, Social Media

8 points by jacobrussell 52 days ago | 1 comments

Microsoft Bundling Practices Focus of Federal Antitrust Probe (propublica.org)
The Federal Trade Commission is investigating Microsoft in a wide-ranging probe that will examine whether the company’s business practices have run afoul of antitrust laws, according to people familiar with the matter.

Antitrust, Microsoft, Business Practices

6 points by guerrilla 57 days ago | 0 comments

Health Care Administration Wastes Half a Trillion Dollars Every Year (peoplespolicyproject.org)
Last week, an individual gunned down UnitedHealthcare CEO Bryan Thompson in the streets of Manhattan. The gunman wrote “deny,” “defend,” “depose” on the bullets he shot, suggesting that this killing was motivated by a dislike of UnitedHealthcare’s business practices, which are also the business practices of the private health insurance industry as a whole.

Health Care, Healthcare Costs, Business Practices, Violence

4 points by greenie_beans 73 days ago | 0 comments

The open secret of open washing – why companies pretend to be open source (theregister.com)
Allowing pretenders to co-opt the term is bad for everyone

Open Source, Software, Business Practices, Technology, Ethics

7 points by penda 119 days ago | 0 comments

Does anyone integrate with their customers' DB directly? (ycombinator.com)

Database Integration, Customer Relationships, Business Practices

19 points by johnyeocx 172 days ago | 47 comments

Google threatened tech influencers unless they 'preferred' the Pixel (theverge.com)

Google, Technology, Influencers, Business Practices

55 points by luu 189 days ago | 19 comments

Got Ghosted names and shames companies that stop communicating (gotghosted.fyi)