Hacker News with Generative AI: HP

HP printers try to send data back to HP about your devices and what you print (robertheaton.com)
Last week my in-laws politely but firmly asked me to set up their new HP printer. I protested that I’m completely clueless about that sort of thing, despite my tax-return-job-title of “software engineer”. Still remonstrating, I was gently bundled into their study with an instruction pamphlet, a cup of tea, a promise to unlock the door once I’d printed everyone’s passport forms, and a warning not to try the window because the roof tiles are very loose.
Privacy, Technology, HP, Printers
7 points by mmh0000 11 hours ago | 0 comments
HP avoids monetary damages over printers in class-action settlement (arstechnica.com)
A United States District Court for the Northern District of California judge has signed off on a settlement agreement between HP and its customers, who sued the company for issuing firmware updates that prevented their printers from working with non-HP ink and toner.
Lawsuits, Printers, Technology, Business, HP
111 points by JSR_FDED 10 days ago | 89 comments
HP Escapes Customer Payouts in Printer-Bricking Lawsuit Settlement (arstechnica.com)
A United States District Court for the Northern District of California judge has signed off on a settlement agreement between HP and its customers, who sued the company for issuing firmware updates that prevented their printers from working with non-HP ink and toner.
Lawsuits, Technology, Printers, HP
9 points by m463 12 days ago | 0 comments
Firmware update bricks HP printers, makes them unable to use HP cartridges (arstechnica.com)
HP is now being accused of issuing a firmware update that broke customers’ laser printers—even though the devices are loaded with HP-brand toner.
Firmware Updates, HP, Printers, Consumer Issues
269 points by speckx 23 days ago | 245 comments
The weird Hewlett Packard FreeDOS option (2022) (tmm.cx)
The very weird Hewlett Packard FreeDOS option
Operating Systems, Legacy Technology, HP, FreeDOS
107 points by wibbily 31 days ago | 33 comments
HP realizes that mandatory 15-minute support call wait times isn't good support (arstechnica.com)
In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in certain geographies.
Customer Service, Technology, HP, Business
19 points by rtkwe 40 days ago | 2 comments
HP ditches 15-minute wait time policy due to 'feedback' (theregister.com)
HP today abruptly ditched the mandatory 15-minute wait time that it imposed on customers dialling up its telephone-based support team due to "initial feedback."
Customer Service, Technology, HP
97 points by rntn 41 days ago | 106 comments
HP deliberately adds 15 minutes waiting time for telephone support calls (theregister.com)
HP is trying to force consumer PC and print customers to use digital support channels by setting a minimum 15-minute wait time for anyone that phones the call center to get answers to troublesome queries.
Customer Service, Business Practices, Technology, HP
55 points by bikenaga 41 days ago | 26 comments
HP's Z2 Mini G1a packs more power into a mini PC than you'd ever need (pcworld.com)
You probably haven’t seen HP’s Z series of computers unless you’re working in an office with some “big iron,” packed with high-end hardware and specialized designs. But HP’s new Z2 Mini G1a, shown off at a pre-CES presentation, caught my attention in a big way. It’s a mini desktop PC with some of the most powerful parts available.
Mini PCs, Hardware, HP, CES, Computing
18 points by transpute 54 days ago | 9 comments
My HP Warranty RMA Experience (ycombinator.com)
TL;DR: I bought a computer last year September, it broke down this year January. I have been working with HP since then, by waiting for parts to come in or having HP certified third party technicians come to my apartment 5 separate times. HP sent me 3 seperate computers, all downgrades that I returned except for the last one, and now HP has closed my case, despite me sending in timestamped photos and offering to video call.
Customer Service, Technical Support, HP, Warranty, Computers
4 points by banana-boat 186 days ago | 8 comments
HP injects AI into its printers (ghacks.net)
HP jumped on the AI bandwagon today when it announced Print AI for its printers. Is it a ploy to extract even more money from unsuspecting customers, or something truly useful?
Artificial Intelligence, HP, Printers, Consumer Technology
50 points by speckx 188 days ago | 55 comments
HP blocks printing with non-HP inks (ycombinator.com)
HP blocks printing with non-HP inks
Printers, HP, Consumer Tech, Software
7 points by ColinWright 200 days ago | 8 comments