Hacker News with Generative AI: HP

HP ditches 15-minute wait time policy due to 'feedback' (theregister.com)
HP today abruptly ditched the mandatory 15-minute wait time that it imposed on customers dialling up its telephone-based support team due to "initial feedback."
Customer Service, Technology, HP
81 points by rntn 7 hours ago | 85 comments
HP deliberately adds 15 minutes waiting time for telephone support calls (theregister.com)
HP is trying to force consumer PC and print customers to use digital support channels by setting a minimum 15-minute wait time for anyone that phones the call center to get answers to troublesome queries.
Customer Service, Business Practices, Technology, HP
50 points by bikenaga 1 day ago | 26 comments
HP's Z2 Mini G1a packs more power into a mini PC than you'd ever need (pcworld.com)
You probably haven’t seen HP’s Z series of computers unless you’re working in an office with some “big iron,” packed with high-end hardware and specialized designs. But HP’s new Z2 Mini G1a, shown off at a pre-CES presentation, caught my attention in a big way. It’s a mini desktop PC with some of the most powerful parts available.
Mini PCs, Hardware, HP, CES, Computing
18 points by transpute 14 days ago | 9 comments
My HP Warranty RMA Experience (ycombinator.com)
TL;DR: I bought a computer last year September, it broke down this year January. I have been working with HP since then, by waiting for parts to come in or having HP certified third party technicians come to my apartment 5 separate times. HP sent me 3 seperate computers, all downgrades that I returned except for the last one, and now HP has closed my case, despite me sending in timestamped photos and offering to video call.
Customer Service, Technical Support, HP, Warranty, Computers
4 points by banana-boat 146 days ago | 8 comments
HP injects AI into its printers (ghacks.net)
HP jumped on the AI bandwagon today when it announced Print AI for its printers. Is it a ploy to extract even more money from unsuspecting customers, or something truly useful?
Artificial Intelligence, HP, Printers, Consumer Technology
50 points by speckx 147 days ago | 55 comments
HP blocks printing with non-HP inks (ycombinator.com)
HP blocks printing with non-HP inks
Printers, HP, Consumer Tech, Software
7 points by ColinWright 159 days ago | 8 comments