Hacker News with Generative AI: Customer Experience

The Elimination Strategy – Why More Makes Your SaaS Worth Less (slimsaas.com)
The most valuable companies in the world aren’t built by adding. They’re built by eliminating. Not by giving customers more options, but by systematically removing every friction between them and what they want.
SaaS, Business Strategy, Growth Hacking, Customer Experience
34 points by NoSEVDev 20 days ago | 31 comments
Privacy4Cars (privacy4cars.com)
Privacy4Cars enables the automotive ecosystem to delete personal information from vehicles in a fast, traceable, and cost-effective manner to reduce liability, meet regulatory requirements and improve customer satisfaction
Privacy, Automotive Industry, Data Security, Compliance, Customer Experience
10 points by peutetre 25 days ago | 14 comments
You Don’t Know Jack about Bandwidth (cacm.acm.org)
If you are an ISP and your customers hate you, take heart: This is now a solvable problem.
Bandwidth, Technology, Customer Experience
213 points by sohkamyung 43 days ago | 111 comments
Unexpected Consequences of McDonald's Touchscreen Kiosks (cnn.com)
Fast Food, Technology, Social Impact, Customer Experience
15 points by cynicalpeace 60 days ago | 7 comments
T-Mobile to Supply OpenAI with Customer Data to Boost User Experience (wsj.com)
T-Mobile US TMUS -0.10%decrease; red down pointing triangle said it would partner with OpenAI to build an artificial-intelligence platform designed to help the telecom company gain and keep customers.
Artificial Intelligence, Telecommunications, Customer Experience, Partnerships
8 points by bookofjoe 64 days ago | 2 comments
Cookware company includes artificial customer prompts in website (thestaub.com)
Customer Experience, Artificial Intelligence, Marketing, E-commerce
44 points by echelon 103 days ago | 34 comments
Deutsche Bahn struggles to shake off 'travel hell' reputation (ft.com)
Transportation, Germany, Reputation, Customer Experience
27 points by JumpCrisscross 141 days ago | 80 comments
Coffee: Never Surprise Your Customers (caseysoftware.com)
Coffee, Business, Customer Experience
85 points by mooreds 151 days ago | 62 comments
Jeff Barr: customers should not have to pay for unauthorized requests (twitter.com)
Cloud Computing, Security, Customer Experience
32 points by tosh 205 days ago | 4 comments