Hacker News with Generative AI: Customer Experience

MongoDB Acquires Voyage AI (mongodb.com)
AI is reshaping industries, redefining customer experiences, and transforming how businesses innovate, operate, and compete.
MongoDB, Acquisitions, Artificial Intelligence, Customer Experience
10 points by carlos-menezes 61 days ago | 0 comments
Launch HN: Promptless (YC W25) – Automatic updates for customer-facing docs (ycombinator.com)
Hi HN! I’m Prithvi, and my co-founder Frances and I built Promptless (https://gopromptless.ai), an AI teammate that proactively updates docs while you ship software.
Software, Artificial Intelligence, Startups, Documentation, Customer Experience
107 points by prithvi2206 67 days ago | 61 comments
Ask HN: What's an example of a product you're happy to be a customer of? (ycombinator.com)
For a lot of products, it seems like I use it because I need it, but I'm not necessarily happy or proud of it.
Customer Experience, Product Design, User Satisfaction
13 points by clintonc 94 days ago | 16 comments
The Elimination Strategy – Why More Makes Your SaaS Worth Less (slimsaas.com)
The most valuable companies in the world aren’t built by adding. They’re built by eliminating. Not by giving customers more options, but by systematically removing every friction between them and what they want.
SaaS, Business Strategy, Growth Hacking, Customer Experience
34 points by NoSEVDev 176 days ago | 31 comments
Privacy4Cars (privacy4cars.com)
Privacy4Cars enables the automotive ecosystem to delete personal information from vehicles in a fast, traceable, and cost-effective manner to reduce liability, meet regulatory requirements and improve customer satisfaction
Privacy, Automotive Industry, Data Security, Compliance, Customer Experience
10 points by peutetre 181 days ago | 14 comments
You Don’t Know Jack about Bandwidth (cacm.acm.org)
If you are an ISP and your customers hate you, take heart: This is now a solvable problem.
Bandwidth, Technology, Customer Experience
213 points by sohkamyung 198 days ago | 111 comments
Unexpected Consequences of McDonald's Touchscreen Kiosks (cnn.com)
Fast Food, Technology, Social Impact, Customer Experience
15 points by cynicalpeace 216 days ago | 7 comments
T-Mobile to Supply OpenAI with Customer Data to Boost User Experience (wsj.com)
T-Mobile US TMUS -0.10%decrease; red down pointing triangle said it would partner with OpenAI to build an artificial-intelligence platform designed to help the telecom company gain and keep customers.
Artificial Intelligence, Telecommunications, Customer Experience, Partnerships
8 points by bookofjoe 220 days ago | 2 comments
Cookware company includes artificial customer prompts in website (thestaub.com)
Customer Experience, Artificial Intelligence, Marketing, E-commerce
44 points by echelon 259 days ago | 34 comments
Deutsche Bahn struggles to shake off 'travel hell' reputation (ft.com)
Transportation, Germany, Reputation, Customer Experience
27 points by JumpCrisscross 297 days ago | 80 comments
Coffee: Never Surprise Your Customers (caseysoftware.com)
Coffee, Business, Customer Experience
85 points by mooreds 307 days ago | 62 comments
Jeff Barr: customers should not have to pay for unauthorized requests (twitter.com)
Cloud Computing, Security, Customer Experience
32 points by tosh 361 days ago | 4 comments