Hacker News with Generative AI: Customer Support

Ask HN: How to unit test AI responses? (ycombinator.com)
I am tasked to build a customer support chat. The AI should be trained with company docs. How can I be sure the AI will not hallucinate a bad response to a customer?
AI, Testing, Customer Support
10 points by bikamonki 11 days ago | 7 comments
Tell HN: Cloudflare billing issue that is over 6 months old and no support (ycombinator.com)
It appears that Cloudflare has had a known billing issue for more than 6 months now and there is no way to get in touch with support.
Cloudflare, Customer Support, Billing Issues
5 points by dawie 15 days ago | 2 comments
Show HN: Libredesk – Open-source customer support desk. Single binary app (github.com/abhinavxd)
Open source, self-hosted customer support desk. Single binary app.
Open Source, Customer Support, Software, Self-Hosted
376 points by avr5500 61 days ago | 75 comments
Hacked on Stripe–$41K Gone, No Real Help from Support. What Now? (reddit.com)
I’ve always been nervous about using Stripe after reading horror stories here. Unfortunately, I took my chances due to the ease of integration, and now I’m here with my own nightmare.
Stripe, Cybersecurity, User Experiences, Customer Support
79 points by Stripeissue 65 days ago | 29 comments
Ask HN: Please Review My Startup Chatty AI – Operator for Your Website (ycombinator.com)
Chatty AI is a custom operator for your website. Unlike generic ChatGPT operator, our widget is directly embedded into your product and knows your knowledge base, docs, and how to use your specific product.
Startups, Artificial Intelligence, Chatbots, Website Development, Customer Support
26 points by banddk 84 days ago | 2 comments
My experience today with Google support, and their AI/plagiarism machine (bsky.app)
Google, Customer Support, Artificial Intelligence, Plagiarism
4 points by mathgenius 98 days ago | 1 comments
Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks) (ycombinator.com)
Hi HN, We’re Nick and Robert, founders of Inkeep (https://inkeep.com). We help companies turn their content into AI support copilots.
AI, Startups, Customer Support, SaaS, YC
117 points by engomez 208 days ago | 61 comments
Amazon APIs are the worst. No comparison. *Rant (ycombinator.com)
Working with amazon API's is single handedly the worst experience I have ever had programming. They are a textbook example of how to build the worst architecture, and their support system is designed to be almost unusable.
Programming, API Design, Customer Support
10 points by kderbyma 212 days ago | 3 comments
Show HN: I built a customer support tool for SaaS focused on being calm and fast (getfernand.com)
Bonjour, I’m Fernand.The fastest, calmest customer support experience for SaaS ever made.
Customer Support, SaaS, Startups, Tools
10 points by cx42net 214 days ago | 0 comments
Show HN: Paramount – Human Evals of AI Customer Support (github.com/ask-fini)
Artificial Intelligence, Customer Support, Show HN, Evaluation
71 points by hakimk 317 days ago | 44 comments
Venmo has laid off all of its US based customer support team (reddit.com)
Layoffs, Customer Support, Fintech, Social Media, Business
13 points by chirau 319 days ago | 0 comments
Sharing details on a recent incident impacting one of our customers (cloud.google.com)
Cloud Computing, Customer Support, Security Incidents
315 points by nonfamous 337 days ago | 128 comments
Our Instagram account got hacked and no one at Meta will help, what to do? (ycombinator.com)
Social Media, Security, Hacking, Customer Support
19 points by jcelerier 375 days ago | 2 comments