Hacker News with Generative AI: Customer Support

Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks) (ycombinator.com)
Hi HN, We’re Nick and Robert, founders of Inkeep (https://inkeep.com). We help companies turn their content into AI support copilots.
AI, Startups, Customer Support, SaaS, YC
117 points by engomez 52 days ago | 61 comments
Amazon APIs are the worst. No comparison. *Rant (ycombinator.com)
Working with amazon API's is single handedly the worst experience I have ever had programming. They are a textbook example of how to build the worst architecture, and their support system is designed to be almost unusable.
Programming, API Design, Customer Support
10 points by kderbyma 56 days ago | 3 comments
Show HN: I built a customer support tool for SaaS focused on being calm and fast (getfernand.com)
Bonjour, I’m Fernand.The fastest, calmest customer support experience for SaaS ever made.
Customer Support, SaaS, Startups, Tools
10 points by cx42net 58 days ago | 0 comments
Show HN: Paramount – Human Evals of AI Customer Support (github.com/ask-fini)
Artificial Intelligence, Customer Support, Show HN, Evaluation
71 points by hakimk 161 days ago | 44 comments
Venmo has laid off all of its US based customer support team (reddit.com)
Layoffs, Customer Support, Fintech, Social Media, Business
13 points by chirau 163 days ago | 0 comments
Sharing details on a recent incident impacting one of our customers (cloud.google.com)
Cloud Computing, Customer Support, Security Incidents
315 points by nonfamous 181 days ago | 128 comments
Our Instagram account got hacked and no one at Meta will help, what to do? (ycombinator.com)
Social Media, Security, Hacking, Customer Support
19 points by jcelerier 219 days ago | 2 comments