Hacker News with Generative AI: Customer Support

My experience today with Google support, and their AI/plagiarism machine (bsky.app)

Google, Customer Support, Artificial Intelligence, Plagiarism

3 points by mathgenius 8 hours ago | 1 comments

Launch HN: Inkeep (YC W23) – Copilot for Support (think Cursor for help desks) (ycombinator.com)
Hi HN, We’re Nick and Robert, founders of Inkeep (https://inkeep.com). We help companies turn their content into AI support copilots.

AI, Startups, Customer Support, SaaS, YC

117 points by engomez 110 days ago | 61 comments

Amazon APIs are the worst. No comparison. *Rant (ycombinator.com)
Working with amazon API's is single handedly the worst experience I have ever had programming. They are a textbook example of how to build the worst architecture, and their support system is designed to be almost unusable.

Programming, API Design, Customer Support

10 points by kderbyma 113 days ago | 3 comments

Show HN: I built a customer support tool for SaaS focused on being calm and fast (getfernand.com)
Bonjour, I’m Fernand.The fastest, calmest customer support experience for SaaS ever made.

Customer Support, SaaS, Startups, Tools

10 points by cx42net 116 days ago | 0 comments

Show HN: Paramount – Human Evals of AI Customer Support (github.com/ask-fini)

Artificial Intelligence, Customer Support, Show HN, Evaluation

71 points by hakimk 218 days ago | 44 comments

Venmo has laid off all of its US based customer support team (reddit.com)

Layoffs, Customer Support, Fintech, Social Media, Business

13 points by chirau 221 days ago | 0 comments

Sharing details on a recent incident impacting one of our customers (cloud.google.com)

Cloud Computing, Customer Support, Security Incidents

315 points by nonfamous 239 days ago | 128 comments

Our Instagram account got hacked and no one at Meta will help, what to do? (ycombinator.com)

Social Media, Security, Hacking, Customer Support

19 points by jcelerier 276 days ago | 2 comments