Hacker News with Generative AI: Call Centers

AI Accent Conversion for call centers (krisp.ai)
Accent Conversion enhances communication for customers and call centers by softening accents while preserving the speaker’s voice for authenticity and personal connection in every interaction
Artificial Intelligence, Call Centers, Voice Technology, Communication
48 points by KoftaBob 5 days ago | 70 comments
The World’s Call Center Capital Is Gripped by AI Fever — and Fear (bloomberg.com)
Artificial Intelligence, Call Centers, Economics, Fear, Philippines
11 points by belter 209 days ago | 2 comments
The Call Center Capital Is Gripped by AI Fever – and Fear (bloomberg.com)
Artificial Intelligence, Business, Labor, Fear, Call Centers
7 points by paulpauper 216 days ago | 0 comments
Call centers introduce 'emotion canceling' AI as a 'mental shield' for workers (gizmodo.com)
Artificial Intelligence, Call Centers, Mental Health, Technology
14 points by ourmandave 288 days ago | 8 comments