Tiered support is an anti-pattern (2013)(gillardmoss.me.uk) Back when the first internet bubble was bursting I had my first web development job. We thought we were sophisticated because we used Macromedia Drumbeat whose killer feature was, gosh, dynamic ASP and JSP websites. This put us a cut above those ‘amateurs’ who chopped huge TIFFs into static HTML using Fireworks (pfff)!