Hacker News with Generative AI: Incident Management

Hot Take: Don'T provide incident resolution estimates (firehydrant.com)
Providing incident resolution times to customers is an unneeded stress for responders with very little gain.
Customer Service, Incident Management, Stress, Software Development
13 points by vinnyglennon 57 days ago | 20 comments
Show HN: I am building an open-source incident management platform (github.com/incidentalhq)
Open Source, Incident Management, Software
168 points by sanj001 148 days ago | 31 comments