I'm in Situationship with My Startup(ycombinator.com) I love building product as soon as I stumble upon an interesting idea.<p>My idea was to come up with icebreakers based on person's profile. I built this tool: getdatahawk.ai without any customer calls<p>I have around 150 users, none paying & almost no daily active users. 2/150 people agreed to jump on customer call.<p>I am wondering if this is a big enough problem for people to care about or should I move on. How do I decide?
If your customers don't talk, NPS is a vanity metric(elliotcsmith.com) Word of mouth is a hell of a growth lever, but only when it works. It’s now become almost universal to send your customers an NPS survey and—hopefully—use your scores in the high 80s to show how well you’ll grow organically. Truth is, this only works if your customers actually talk to one another and if the problem you solve is something they’d discuss.